Hill Ward Henderson is an AV rated firm that offers sophisticated clients, challenging work, a friendly, collegial work environment and excellent compensation and benefits. The Firm is currently seeking qualified candidates for their Information Technology Department.
Minimum of two (2) years prior supervisory experience
Bachelor’s degree in Information Technology preferred
Prior training experience in a mid to large-sized law firm preferred
Proven experience with learning management systems or related methodologies
Prior experience with e-learning, virtual and distance learning
Ability to express complex concepts in business terms and to varied audiences.
Proven ability to create, revise and maintain a strategic training plan
Demonstrated ability to train employees on many software applications. This will include a variety of formats, including: one-on-one, group hands-on, group lunch & learn, and tips of the week e-mails
Experience supporting software applications, including, but not limited to: Microsoft Office Suite (Word, Excel, Power Point, etc.), HP Autonomy’s WorkSite, Workshare Protect, Microsoft Windows and SharePoint
Creation and maintenance of templates created in Microsoft Word
Assist the IT department as needed with support calls to the IT Service Desk (both in person and over the phone). Work with the IT department to identify patterns of support calls, which can ultimately be reduced through training efforts
Certifications preferred in any of the following: Microsoft, CompTIA, and/or ITIL -- such as MCT, MCITP, MCSE, CTT+, ITIL Foundation/Practitioner
Candidates must also have excellent customer service skills, strong written and verbal communication skills, professional demeanor, initiative, analytical thinking, attention to detail, project management and organizational skills.
To apply for the Training Manager position, click below.
HIll Ward Henderson is an AV rated firm that offers sophisticated clients, challenging work, a friendly, collegial work environment, excellent compensation and benefits. Although we do not have any paralegal or legal secretary positions at this time, we encourage you to check back often and to submit your resume and cover letter for future consideration. Thank you again for your interest. To submit your resume for future positions click here
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